-  Respond to Guest inquiries and requests in a courteous and polite manner

-  Maintain line of sight/atmosphere control by circulating through your work area throughout shift

-  Provide professional and friendly guest services. Respond to Guest inquiries and requests in a courteous and polite manner.

-  Adhere to all TC Restaurant Group Standard Operating Procedures

-  Keep bar top clean and free of dirty glasses, dirty ashtrays, trash, etc. throughout shift. Keep back bar clean and organized.

-  Ensure nightly/weekly and opening/running/closing duties are completed

-  Maintain opening/closing liquor, beer, wine, and consumables par

-  Ensure proper rotation of all liquor, beer, wine, and consumable items

-  Clean all spills and waste immediately. Sweep and mop as needed. Place all trash in proper receptacles.  

-  Assist with loading/unloading of miscellaneous equipment, such as boxes, food, and beverage product

-  Responsible for ensuring all stocking is complete, and any shortage of stock is reported-          Polish and wash glassware throughout shift. Prepares all mixes and garnishes.

-  Recognize and acknowledge when Guests are becoming intoxicated and/or are intoxicated

-  Monitor potentially intoxicated and/or disruptive Guests and promptly bring to a manager’s attention

-  Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures

-  Comply with all state and federal liquor laws

-  Report any incidents of theft, vandalism, violations, or guest complaints/incidents

-  Performs other job-related duties as assigned 

- High School Diploma or equivalent required

- Proof of eligibility to work in the United States

- 21+ years of age

- Possession of or the ability to possess all state required work cards

- Maintain a professional, neat, and well-groomed appearance adhering to Company standards

- Knowledge of basic bar and restaurant operations and liquor, beer, and wine brand names

- Knowledge of drink recipes and proper garnish, cutting, and presentation

- Proper lifting techniques, Inventory, and stock rotation

- Entry level of high-volume bar, restaurant, and nightlife operations

- Work will include indoor and/or outdoor areas. Must have the ability to withstand high and low temperatures.

- Work is typically in an area, which may be unusually hot, cold, noisy etc. Work may be performed in small areas with a 3 ft. access.

- Tasks are performed from a non-sitting and sitting position. 

-  Ability to lift, push and pull up to 20 pounds.

-  Ability to perform work tasks while bending, stooping, climbing, and reaching. - Constant contact with guests and fellow Team Members is required.

- Schedule could exceed 30 hours per week and may include overtime when approved by management

- Work varied shifts to include days, nights, weekends, and holidays

- Ability to be exposed to day life/nightlife environmental factors including but not limited to second-hand smoke, excessive noise, flashing/strobe lights, and stress levels related to interacting with guests in a fast-paced environment.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: 

- Greet incoming and departing guests warmly with a genuine smile and eye contact.

- Inform guests of current promotions & who will be serving them.

- Be alert and observant in the dining room to assist servers by informing them of patron needs.

- Collaborate with servers, food runners, and bar staff to support best in class service.

- Work with complaints or problems with a positive attitude.

- Promote loyalty from customers.

- Maintain a tidy and clean entry and greeting area.

EDUCATION/REQUIREMENTS:

- High School Diploma or equivalent preferred.

- 18+ years of age

- Minimum of 6 months in restaurant and/or host related positions preferred

- Minimum of 6 months of experience in customer service preferred

WORK ENVIRONMENT & SCHEDULE:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

- Involves constant public contact.

- Hours may be part-time (less than 30 hours per week) 

- Schedule could exceed 30 hours per week and may include overtime when approved by management.

- Work varied shifts to include days, nights, weekends and holidays.

TC Restaurant Group is an Equal Opportunity Employer.

This company participates in E-Verify. Please use the links below to view information on the E-Verify process and your rights in relation to E-Verify.

E-Verify Participation Poster

IER Right to Work Poster

-  Prepare restaurant tables with special attention to sanitation and order

-  Attend to customers 

-  Present restaurant menus and help customers select food/beverages

-  Take/serve orders and answer questions or make recommendations for other products

-  Collaborate with other restaurant servers and kitchen/bar staff

-  Deal with complaints or problems with a positive attitude

-  Issue bills and accept payment

-  Making proficient sales transactions - using a point-of-sale system.

-  Properly checks I.D.s - for guests who appear to be under 30 years old.

-  Demonstrating responsible alcohol service.

-  Demonstrating impeccable product knowledge.

-  Suggestively sells using proven techniques.

-  Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.

-  Maintaining a clean & organized station - including pre-bussing & table maintenance.

-  Performing opening, closing & side duties - setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.

-  Demonstrating knowledge of all table/station numbers.

-  Directing guests to areas & restrooms.

- Creating memorable experiences.

- Performs other job-related duties as assigned  

*This is a tipped position with a standard hourly pay rate of $12.00 per hour. The pay-range of $30-$35 per hour is the combined hourly wage with an average of tip out per hour for current Server Assistants. 

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

- Assist restaurant servers in tasks necessary to maintain their tables and assist their guests throughout the visit.- Provide friendly, efficient, knowledgeable, and helpful service of food and beverage in accordance with established quality and time standards.

- All SAs should have complete knowledge of the food and bar menus, as well as a complete understanding of host and support staff procedures

- Prepare restaurant tables with special attention to sanitation and set-up

- Assure tabletops and chairs are sanitized as well as floor area around them

- Understand and read a food or beverage order.

- Ensure food is served in accordance with safety standards (e.g., proper temperature)

- Confirm that each order has appropriate preparation, plate/glassware, garnish, presentation, necessary serving utensils and is complete before taking it to a guest.

- Must say the name of food and beverages delivered to guests.

- Carry dishes from bars and tables to kitchen dish area

- Maintain a good rapport with the FOH & BOH management teams

- Inform management of any complaint, comments, or incidents

- Ability to communicate effectively with guests, Team Members, and Management in both written and verbal form

- Respond to Guest inquiries and requests in a courteous, knowledgeable, and polite manner

- Maintain line of sight/atmosphere control by circulating through your work areas throughout shift

- Keep all tabletops, floors, and service areas clear/free of dirty glasses, and any unnecessary items throughout shift

- Keep service station and service equipment storage organized

- Ensure daily/nightly/weekly and opening/running/closing duties are completed

- Clean all spills and waste immediately. Sweep and mop as needed. Place all trash in proper receptacles.

- Observe and anticipate guest

- High School Diploma or equivalent required

- Proof of eligibility to work in the United States

- Must be 18+ years of age

- Adhere to and enforce company, local, state, and government specific regulations.

- Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times.

- Ability to stand and exert well-paced mobility for the duration of a scheduled shift

- Must be able to lift up to 25 pounds and/or move objects up to 50 pounds

- Work will include indoor and/or outdoor areas. Must have the ability to withstand high and low temperatures.

- Work may be performed in small areas with a 3 ft. access.

- Schedule could exceed 30 hours per week and may include overtime when approved by management

- Work varied shifts to include days, nights, weekends, and holidays

- Ability to be exposed to day life/nightlife environmental factors including but not limited to second-hand smoke, excessive noise, flashing/strobe lights, and stress levels related to interacting with guests in a fast-paced environment.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: 

- Greet incoming and departing guests warmly with a genuine smile and eye contact.

- Suggest items, lend opinions, and provide merchandise information.

- Be alert and observant on the sales floor to assist with guest needs.

- Work with complaints or customer refunds with a positive attitude and professionalism.

- Manage financial transactions and process payments in the POS system.

- Keep sales floor neat and well-stocked.

- Maintain organization of stock rooms and accurately track inventory.

REQUIRED SKILLS:

- Customer-oriented approach and patience

- Excellent people skills

- Hands on experience in cashier duties and money handling

- Responsible and trustworthy

- Attention to detail and strong organization skills.

EDUCATION/REQUIREMENTS:

- Minimum of a High School Diploma or equivalent.

- Minimum of 6 months in retail related positions preferred.

- Minimum of 6 months of experience in customer service preferred.

WORK ENVIRONMENT & SCHEDULE:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

- Nightclub, bar, and/ or lounge environment

- Involves constant public contact.

- Fast paced, high volume, high energy

- Hours may be part-time (less than 30 hours per week) 

- Schedule could exceed 30 hours per week and may include overtime when approved by management.

- Work varied shifts to include days, nights, weekends and holidays.

This company participates in E-Verify. Please use the links below to view information on the E-Verify process and your rights in relation to E-Verify.

E-Verify Participation Poster

TC Restaurant Group is an Equal Opportunity Employer.

-  Sweep and mop floors in assigned areas

-  Clean and sanitize equipment in assigned areas

-  Monitoring, cleaning, and emptying trash cans

-  Collect debris such as but not limited to cups, cans, and flatware.

-  Ensure all floors are clean of debris and trash

-  Complete all housekeeping tasks as directed by Management

-  Adhere to safety, health, and environmental policies and procedures

-  Monitor the use and inventory of maintenance supplies and equipment

-  Performs other job-related duties as assigned 

- 18+ years of age

-  High School Diploma or equivalent required

-   Proof of eligibility to work in the United States

-  Maintain a professional, neat, and well-groomed appearance adhering to Company standards

-  Ability to stand and exert well-paced mobility for the duration of a scheduled shift

-  Work will include indoor and/or outdoor areas. Must have the ability to withstand high and low temperatures.

-  Work is typically in an area, which may be unusually hot, cold, noisy etc. Work may be performed in small areas with a 3 ft. access.

-  Tasks are performed from a non-sitting and sitting position. 

-  Ability to lift, push and pull up to 20 pounds.

-  Ability to perform work tasks while bending, stooping, climbing, and reaching. 

-  Constant contact with guests and fellow Team Members is required.

-  Schedule could exceed 30 hours per week and may include overtime when approved by management

-  Work varied shifts to include days, nights, weekends, and holidays

-  Ability to be exposed to day life/nightlife environmental factors including but not limited to second-hand smoke, excessive noise, flashing/strobe lights, and stress levels related to interacting with guests in a fast-paced environment.

TC Restaurant Group is an Equal Opportunity Employer.

This company participates in E-Verify. Please use the links below to view information on the E-Verify process and your rights in relation to E-Verify.

E-Verify Participation Poster

IER Right to Work Poster

-        High School Diploma or equivalent required

-        College degree preferred

-        3-5 years of experience in the entertainment industry working in a high-volume restaurant/bar

-        Proof of eligibility to work in the United States

-        Valid Driver’s License

-        21+ years of age

-        Possession of or the ability to possess all state required work cards

-        Maintain a professional, neat, and well-groomed appearance adhering to Company standards

-        Knowledge of POS and back office reporting systems

-        Knowledge of profitability analysis and budgeting, cost of sales, payroll management

-        Knowledge of bar/restaurant operations, fine dining procedures, and beverage service

-        Knowledge of purchasing, receiving, inventories and cost controls as it applies to bar product

-        Knowledge of special events and banquets

-        Knowledge of state and local laws as it applies to liquor, labor, and health code regulations

-        Ability to work as a team, stay organized, handle various projects at one time, lead others, delegate

-        Ability to provide incentives for staff to go above and beyond the expectations of their particular roles

-        Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the general public

-        Ability to speak to guests fluently regarding the food, beverage, and overall concept

-        Ability to demonstrate and impose upon service staff the ability to service guests with utmost of care, service, and excellence, utilizing the highest standards of service techniques

-        Ability to follow-up and make accurate decisions

-        Strong problem-solving skills

-        Ability to maintain a high level of confidentiality

-        Ability to write reports, business correspondence and procedure manuals

-        Ability to always demonstrate a positive attitude

-        Ability to keep an open and objective view

-        Ability to listen empathetically and be respectful at all times

-        Ability to maintain composure and stay focused

-        Ability to maintain personal integrity

-        Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

-        Must have good positive energy to make it through the day

-        Must be able to read the computer monitors

-        Must be able to print legibly for guests to read

-        Must be observant and quick to respond to various situations

-        Must be fluent in both written and spoken English language

-        Must be able to move quickly through work and set the pace in the office and/or venue

-        Must be able to sit and/or stand for extended periods of time

-        Must be dexterous and able to participate in all service aspects.

-        Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary

-        Must be able to push and lift up to 30 lbs.

-        Ability to use hands to handle, or feel objects, tools, or controls

-        Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl

-        Ability to talk, hear, taste, and smell

-        Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

-        Small to Medium office environment

-        Personal/ shared desk space

-        Office, bar, lounge, and restaurant

-        5-25% Local Travel

-        Noise level in the work environment is usually moderate

-        Occasionally work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon Guest volume

-        Work varied shifts to include days, nights, weekends, and holidays

-        Operation Managers are expected to work between 40 to 50 hours weekly. Schedules are tentative and hours expected can be dependent on business levels, special events, holidays, etc. 

This company participates in E-Verify. Please use the links below to view information on the E-Verify process and your rights in relation to E-Verify.

E-Verify Participation Poster

IER Right to Work Poster